Projects - KPI

Adventis Health <> Allina Health <> Ann & Robert H Lurie Children's Hospital of Chicago <> Ascent Brands <> Aspirus <> BJC HealthCare <> Children's Hospital of Philadelphia <> Cleveland Clinic <> Global Healthcare Exchange (GHX) <> HonorHealth <> Loma Linda University Health <> Mayo Clinic <>Medtronic <> MultiCare Health System <> Philips North America <> Rhino Medical Supply <> Sandoz <> Stanford Health Care <> Supply Risk Solutions (SRS) <> UVM Health Network <> Vizient <> WellSpan <> WL Gore

Executive Summary

Problem

Solution

Mission/Vision

HIRC’s mission/vision is a more transparent and resilient supply chain. Measuring resiliency through KPI is one method of reinforcing resiliency in trading relationships.

Contributors

We need both leading and lagging indicators to illuminate where resiliency is headed as an industry and how we can measure success.

GHX (Global Healthcare Exchange) is a key contributor to this effort.

Desire

Member voice and HIRC Board affirm the value of resiliency KPI in protecting continuity of patient care through assessment of fulfillment performance, for example.

Measures

Current

National monthly fill rate trend
MoM category fill rate trend

Additional opportunities include: breakdown by major product categories and benchmarking.

Model

The model promotes conversation and provides measurement conducive to a more resilient supply chain. Provider and supplier members, and industry partners will guide development and rollout.

Next

HIRC will lead/champion development of an industry resiliency measure in the form of KPI suitable as an industry reference in collaboration with industry partners.

Patient Impact

Supply chain disruptions have negative impact on patient care. Resiliency is one measure of resistance to, and ability to recovery from, supply chain disruption. KPI can inform resiliency.

Lack of standard

An industry standard for resiliency KPI has not been adopted, nor is it accessible for benchmarking and industry tracking purposes.

Lack of measurement

While AHRMM has posted guidance for retrospective resiliency measures, a healthcare technology partner has not yet calculated and posted these measures.

Without an accessible and reliable KPI, we cannot track resiliency maturation as an industry nor benchmark individual performance.

Lack of partner (resolved)

A suitable partner is needed alongside stakeholder voice to shape this effort as an industry.

Here is one approach to scratching the surface of industry KPI measurement and sharing, powered by GHX

Design principles

TBD

Alignment

Offers stability in clarifying customer expectations and aligning efforts to support the development of greater overall resiliency maturity.

Outcomes

Standardize expectations, encourage dialogue, inform decision making, incentivize resiliency, and improve outcomes.

Retrospective and industry level resilience measures including:

Fill rates – available to HIRC
Category backorder rates – available to HIRC
Raw fill rates - TBD
Recall volumes - TBD

Additional measures may be introduced based upon project interests and capabilities.

GHX aggregate network data
Individual member data input

Industry level resiliency KPI shared with HIRC members
Distribution method, benchmarking, and download opportunities - TBD

Complete

2021

Identify target measures
Identify industry partner
Board approval
Activate v1

Q1 - 2022

Invite project members
Validate collaborators
Activate workgroup

Q2 - 2022

Define requirements
Rollout v2

Q3 - 2022

Collect feedback / refine

Q4 - 2022

Transition to maintenance phase

Members desire to track industry level resiliency for healthcare supply chains and to evolve this capacity as a standard and best practice where applicable. No such utility currently exists.

HIRC Board has identified development and rollout of a resilience KPI as a key initiative. Senior Leadership Summit held January 2022 affirmed alignment and commitment to this effort.

AHRMM has posted guidance for retrospective resiliency measures. HIRC has adopted these. GHX (Global Healthcare Exchange), a Collaborator of HIRC, is willing and interested in supporting this effort.

HIRC goals include:

Understand resiliency metrics today
Identify interventions that can scale
Measure the impact

GHX goals include:

Leverage the scale of the GHX network to provide insights and metrics in support of HIRC
Further the GHX mission of removing cost and waste from the healthcare industry

Suitability

HIRC is uniquely suited to champion this effort. Our members and collaborators are aligned and uniquely capable

Value

Developing a resiliency KPI standard will inform the maturation of the healthcare supply chain, which is central to HRIC mission/vision.

Impact

Aligning HIRC’s KPI with other partners can simplify, scale, and strengthen the value.

Continue previous work contributed by GHX in agile cycles.
Spin up a workgroup composed of providers, suppliers and Collaborators.
Reach out to aligned industry partners for greater value in design and adoption.
Identify a Board member as champion.

TBD

Planning

What resiliency KPI do Members use today?
Do existing measures include industry level benchmarks?

Requirements

Who are the primary users of the output?
Do we need additional data contributors?
In what way should the output inform resiliency discussion?
Should the raw data be accessible for download and individual analysis?

Scope

Just industry level in aggregate?
Should the data be broken down to meaningful subcategories?
Should users be able to view their individual performance and benchmark?
Will this project drive best practice in how individual members manage resiliency KPI?
Can this project inform direct cost impacts of backorder activity?

Delivery

Is jpeg, slide deck, pdf adequate as delivery media?
Do we need an online portal?
If yes, what user experience is desired?

Other

Is the output viewable to HIRC members only, or anyone?

Initiatives

KPI

Signed Up

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