Welcome

The following best practices and standards are courtesy of the Healthcare Industry Resilience Collaborative (HIRC).  We encourage you to use these materials in pursuit of a more transparent and resilient supply chain.

Please credit HIRC when deploying this framework in a public setting.  May not be used for commercial purposes.

The Resiliency Scorecard standard provides a framework for providers to assess the resiliency of their suppliers. It’s useful for selection and evaluation purposes. The output can be standalone or integrated into a balanced scorecard. The purpose is to promote and enhance the resiliency of supplier relationships and patient care outcomes.

The resiliency performance of my trading partners is essential to me in the selection and review of my supply relationships.

– Healthcare supply chain leader

3 out of 5 members are likely or very likely to award business on the basis of demonstrated superiority in supply resiliency.

Resiliency ranked #3 in importance for selection criteria overall.

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Step-by-Step

View guide for detailed instruction and additional FAQ

FAQ

What is the ask?

Providers

• Share the framework with your suppliers
• Request their engagement in the exercise
• Collaborate on completion of the scorecard
• Include the output in your selection and review process

Suppliers

• Review the framework
• Meet virtually to complete the scorecard
• Identify strengths and opportunities
• Grow and maintain your resiliency score

What is the role of supporting parties?

HIRC

• Support awareness of the framework
• Collaborate with members and industry allies to continuously enhance the framework
• Develop metrics that inform adoption and outcomes at an industry level

GPOs

• Engage and align with the framework
• Support outreach and deployment of the framework

Technology

• Design programs and features that align with the framework

I have more Qs

Additional detail is posted to the guide.

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